Refund policy

Return & Refund Policy

Last updated: [Add Date]

At BuyClasse, customer satisfaction is important to us. We strive to deliver quality products and a smooth shopping experience. This policy explains how returns, refunds, and exchanges are handled to ensure transparency and fairness for everyone.

1. Return Eligibility Criteria

You may request a return if the following conditions are met:

The item is unused, unworn, and in its original condition
Original packaging, tags, labels, and accessories are intact
The product has not been damaged after delivery
Proof of purchase (order ID / invoice) is available

Returns that do not meet these criteria may not be approved.

2. Return Timeframe

Return requests must be initiated within [X DAYS] of receiving the product
Requests made after this period may not be eligible for return or refund

To initiate a return, please contact us at [EMAIL ADDRESS] with your order details.

3. Refund Process & Timing

Once we receive and inspect the returned item:

You will be notified about the approval or rejection of your refund
If approved, the refund will be processed to your original payment method
Refunds are typically completed within [REFUND PROCESSING TIME] after approval

Please note that bank or payment gateway processing times may vary.

4. Exchange Options

We offer exchanges for eligible products if:

The item received is incorrect
The size, color, or variant needs to be changed (subject to availability)

If the requested exchange item is unavailable, we will offer:

A refund, or
An alternative product of equal value

Exchange requests must also be made within [X DAYS] of delivery.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect:

Please notify us within [X DAYS] of delivery
Share clear photos or videos of the issue along with your order ID

After verification, we will arrange:

A replacement at no additional cost, or
A full refund, if replacement is not available

6. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

Personal care or hygiene products
Customized or made-to-order items
Items marked as “Final Sale” or “Non-Returnable”
Gift cards or digital products

7. Return Shipping Cost

If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost
For all other returns, the customer may be responsible for return shipping charges

Shipping charges (if any) are non-refundable unless otherwise stated.